Help and Support

 
  • Q:
  • I get this error:  NOD ERROR 502
  • A:
  • The main reason you will receive this error is if you are using the incorrect member Id and/or password.
    Please verify you are using the correct member Id and password.  Please remember that if you are a Paypal and/or Premium account subscriber, your account will begin with a "p".

    CLICK HERE TO RETRIEVE YOUR MEMBER ID
    CLICK HERE TO RETRIEVE YOUR PASSWORD

    Another reason you might be getting this error is because of you are using an incorrect nntp address or port.

    IMPORTANT: We are moving our users on the news.newsdemon.com nntp address to the Premium or European Server farms. If you have been moved already, you should have received an email with notification you will need to change your username to include a 'p' in front of your normal username.

    If you received this email and are being moved, you will need to use either the European or Premium Server clusters listed below!

    Suggested server (GeoDNS load balanced to closest server to you):
    The following ports allow you to force packets through specific ports:

    • Hostname: news.newsdemon.com
    • Ports (non-SSL): 119, 23, 443, 3128, 7000, 8000, 8080, 9000
    • Ports (SSL): 563, 80, 81, 9119
     



    Force NORTH AMERICAN server location:
    The following ports allow you to force packets through specific ports:

    • Hostname: us.newsdemon.com
    • Ports (non-SSL): 119, 23, 443, 3128, 7000, 8000, 8080, 9000
    • Ports (SSL): 563, 80, 81, 9119
     



    Force EUROPEAN server location:

    The following ports allow you to force packets through specific ports:

    • Hostname: eu.newsdemon.com
    • Ports (non-SSL): 119, 23, 443, 3128, 7000, 8000, 8080, 9000
    • Ports (SSL): 563, 80, 81, 9119
     


 
  • * Available only for those signed up for SSL enabled accounts.
 
  • If this does not solve your problem, please click "NO" below and let us know about your issue. Please be sure to Include your valid member Id and password in your support ticket.
 

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