The NewsDemon Blog

Billing issues from last 48 hours

September 12th, 2017

Sept 15 Update: This issue should be resolved!

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Sept 13 Update: Here is the latest we have received from our credit card processor.

“The transactions were never captured, only authorized. Your cardholders may see the authorizations on their online banking portal. This isn’t ideal, so we are working to reverse the authorizations.

These timeout errors are a serious issue to us, we have been fine tuning our back-end servers to resolve these errors. We will provide an update and a post mortem later today.”

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Sept 12: We have had several customers impacted by a gateway issue with our credit card processor. Apparently the card is being charged properly but the gateway is telling our system that the transaction failed. In our system it will show up as a ‘failed transaction’ even though the funds were taken by the gateway from the customer card. We have raised the issue to our gateway provider and they are working to resolve. If you have had an issue like this, please contact support. We apologize for any inconvenience.

Greg

 

Hurricane Irma – Potential Impact

September 8th, 2017

Hurricane Irma is rapidly approaching the Florida coastline. Most of our staff live in Florida. We would like our customers to know that we will still be handling support tickets as quickly as possible, but that some tickets may go unanswered for longer than normal. Please bear with us as our employees/friends/family get to safe areas and hopefully avoid the hurricane.

We DO NOT anticipate and NNTP service interruptions related to the hurricane.

Thanks,

Greg

 

Unlimited Account Usage Thresholds?

August 26th, 2017

We sometimes get customers who receive “over quota” messages even though they are subscribed to an unlimited account. When we setup unlimited accounts, our back end software requires us to create a specific quota for every account. There is no way for us to get around this limitation. We currently make this number a very large number of Terabytes so the vast majority of our unlimited users will never encounter this issue. Occasionally, some of our users do legitimately reach this threshold. If this happens to you, please contact support and we will gladly reset your quota.

Why does NewsDemon not just set this initial unlimited account quota to some impossibly large number?  Like a billion Terabytes?

1) Some users share accounts with friends via login sharing or sophisticated proxies.  This is against our Terms of Service.  Our unlimited accounts are sold for individual users though we do allow sharing on block accounts and metered accounts.

2) We have had competitors sign up for unlimited accounts at discount pricing.  These competitors then use their own proxies (or other methods) to either feed their own spools or feed dozens of their own paying customers from our servers.   This allows competitors to generate revenue for themselves while billing their customers’ usage to NewsDemon.  For example, we once had an unnamed competitor sign up for ten accounts on Black Friday at $5 each.  This competitor then connected each of these accounts to a proxy and served their own customers from those accounts, using enough transit to potentially cost this competitor over $2000 if they paid for it, but they only paid us $50.  We verified our suspicions and terminated the accounts.  This competitor then went out on social media and spread negative comments (and continues to do so) that NewsDemon unlimited accounts are not unlimited.

What is the initial threshold value?  We do not disclose this value because it would make it easier for anyone looking to abuse the system.  It rises frequently as customer demand increases.

We understand not all of our customers will like this policy.  The reality is, a few bad customers sometimes ruin things for everyone.  But in this particular case, the bad customers have only ruined things for a very few people.  Looking at the server stats as of today, there have only been four users who have reached this unlimited threshold this month.  All four of those users were legit users who just needed to be reset, which we did, and they continued their usage.

We sell commercial accounts if anyone is looking to share unlimited accounts with friends, family, or are looking to start their own reseller.

 

NewsDemon Site/Service Update

July 16th, 2017

I would like to thank all our loyal customers for helping make NewsDemon one of the best Usenet communities on the planet! I have decided to give a status report on where our service stands currently:

The Good:
 

  • 1)  Our actual server farms are running very smoothly. We have not had a service interruption of any kind in over five years, and that outage was because of a fiber cut.
  • 2)  We continue to increase our retention daily.
  • 3)  We are currently developing a new website interface for both our web portal and the members area of our site designed to modernize the site and user experience.  ETA sometime before year end.
  • 4)  We will soon be adding some new payment options!
  • 5)  We continue to provide a FREE VPN account with every recurring account.
  • 6)  Users will have a better interface to upgrade/downgrade their accounts, add blocks, add multiple blocks at once, a better vacation pause feature, easier addition of backup payment options, etc.  If anyone has some requests for feature adds, please comment on this blog post!
  • 7)  We continue to be the only provider to give special discounts to military and students.
  • 8)  We continue to be the only provider to offer free accounts to journalists/media and to educators.
  • 9) We are adding a Price Match policy.

Known Issues:
 

  • 1)  Some of our users are not receiving emails from NewsDemon if they are using Microsoft/Live/Outlook/MSN/Hotmail accounts.  We are working on the issue.  No firm ETA.  In the meantime, please use an alternative email address for signing up and support tickets.  If you do not have one, please send support tickets to newsdemon (at) gmail.com as a LAST RESORT.
  • 2)  We have been made aware of some customers being billed multiple times in a month.  This is a legacy code issue with our older website code and we are going to eliminate this issue with the new site design/architecture.  Please be assured that anyone who is billed in error can receive a full refund.
  • 3)  We have also been made aware that some users have NOT been billed in months and they should have.  Again, this will be solved in the new site architecture.  We will not be going back to “catch up” on your billing.  We thank those of you who have been forthcoming!
  • 4)  The signup/join process is not showing updated pricing once a coupon has been accepted.  This should be resolved soon.
  • 5)  Some users have complained about their transaction not being accepted.  This is a fraud monitoring issue and we will have to work continuously to adjust and tweak our fraud prevention system to help eliminate some of this.  Unfortunately, I can not see this ever totally going away based on the nature of how fraud monitoring for credit cards works.

I would like to finish up by saying that I really appreciate all the support you have given us over the years.  I started the company to provide a quality Usenet service at an affordable price and I think we have done that for sixteen years!  I stepped away from management of the company for a few years and the Usenet industry changed and my team did not adjust and change with it. Unfortunately things did not run as smoothly as our customers expect and deserve.  I apologize and promise that will never happen again.  Satisfying our customers is the #1 goal.
 
Thank you for sticking with us!
 

G. Lyda
President
 
 
 

 

NewsDemon TV Giveaway

February 4th, 2017

nd-super-bowl-giveaway

At NewsDemon, we LIKE TV.  We like it A LOT!

And we think you do, too.  Especially at SuperBowl time… right?   And if you’re in America, unless you have tickets to watch the game at NRG Stadium in Houston,you’re likely going to be watching the Fox  telecast of the game… (if outside the USA you may need SlickVPN to watch, but that’s another story)  so wouldn’t it be nice to do that watching on a BRAND NEW TV?

Anyone can do it.  Anyone can enter.  And anyone can WIN one of the three following prizes:

  • A Brand New LED TV (description needed)
  • A NVIDIA Shield TV, the smart TV that controls your smart home
  • Apple TV, the future of television

How to Enter

In order to enter our  Giveaway, fill out our contest entry form here:

CONTEST ENTRY FORM

ALL ENTRIES RECEIVE A FREE MONTH OF SLICKVPN CORE SERVICE

Promotion Dates

Contest entries will be collected and counted from now until 11:59 PM EDT DATE AND TME.

CES_TV

Winner Notification

Each winner will be chosen at random from valid entries, and we’ll contact the winner through the email used on the Contest Entry Form

WHY ARE WE DOING THIS?

NewsDemon is America’s #1 Premium USENET service provider, and we think you’ll like it just as much as you like TV!

If you are considering a USENET newsgroup provider, or if you want a better Usenet service to join, now is a great time.

NewsDemon has been growing so much because its users love the large number of Newsgroups available (currently over 107,000), being able to access both from the United States and European Union server locations, the super-fast connections, AND the fact that NewsDemon.com does NOT limit or throttle speeds in ANY way to ANY customer.

You get:

  • Access to anything posted to Usenet in the last 2967 days— more than 8 years of data!
  • 99.9% completion r
    ates
  • A secure 256 bit SSL connection in the US and EU
  • Over 107,000 Newsgroups!
  • Unlimited Speed!
  • Unlimited access.
  • No restrictions whatsoever—get what you want, as much as you want
  • 24/7 Support

 

NewsDemon wants to be the largest USENET service provider in the world.  So come along for the ride… and make sure to enter to win one of the three great TV prizes, just in time for SuperBowl LI.

 

NewsDemon now with SlickVPN Takes Your Privacy Seriously

July 11th, 2016

slick-vpn-now-included-newsdemon

Privacy.  It’s not just a modern issue.

 

In 1933, Germany’s President Hindenburg signed the Reichstagsbrandverordnung, or Reichstag Fire Decree.  Historians regard this decree as one of the key steps leading to the establishment of a one-party Nazi state in Germany.  It not only nullified many German civil liberties, but also suppressed publications considered unfriendly to the government.  Ferdinand Schlingensiepen’s biography of Dietrich Bonhoeffer– one of Hitler’s leading critics– stated quite simply that the decree meant that “the right to privacy of communication by mail or telephone no longer existed.”

 

Today, the Privacy Coalition is an impressive nonpartisan group of  member organizations:  consumer, civil liberties, educational, family, library, labor, and technology supporters, who have all take the Privacy Coalitions Privacy Pledge.  Privacy Coalition members take individual privacy seriously.

 

Not everyone seems to agree it’s a problem, however.  Facebook founder Mark Zuckerberg was quoted in an article in The Guardian saying, “People have really gotten comfortable not only sharing more information and different kinds, but more openly and with more people… That social norm is just something that has evolved over time.”  Of course, Facebook makes millions selling member information, and Zuckerberg’s words could be regarded as self-serving.  The fact is that Facebook has been criticized again and again about the  highly controversial privacy settings for Facebook members.

Disagreements aside, The Fourth Amendment to the United States Constitution is clear:

“The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated.”

Freedom to read what you want, to hear what you want, and to view what you want has never been more important as more and more entities gather, collect, and monitor online activities as part of their daily business.

That’s why NewsDemon is proud to once again show why they are true privacy advocates.

NewsDemon is America’s #1 Premium Usenet Provider, with secure, private and unlimited Usenet access.

  • You’ve long been able to find, download, and keep virtually whatever you want over 50 (256 bit) SSL connections with NewsDemon.
  • You also may not have known that NewsDemon members are allowed to delete all account information after signing up– while your account remains active until the end of your paid term.

  • You may not have known as well that NewsDemon is one of the only known providers to allow Bitcoin, checks, money orders– even cash– to pay for your membership.

  • And now NewsDemon users enjoy another layer of privacy and security:  a complimentary membership to SlickVPN.com!

 

SlickVPN has been rated one of the best VPNs available by BestVPN.com, allowing you to control your own internet experience in complete privacy.  Now SlickVPN brings that protection to NewsDemon Usenet access.

Downloading, or ‘leeching’ on Usenet has long been regarded as a safe activity.  Uploading, however, carried some risk of an IP address associated with you begin matched to the uploaded content.   With a SlickVPN account, you can browse the web anonymously so that nobody can see your real IP address– including on Usenet!  With SlickVPN, since no one can see your IP address, your privacy and security increase beyond where it was already with NewsDemon– and now this extra layer of protection is included with your NewsDemon membership!

You get access via computer, smartphone, or tablet.  A variety of protocols to tailor your protection.  You get a strong encrypted internet connection and IP address from countries and cities around the world. No one knows who you are, where you are, or what you are looking at via your online communications.

If you value your privacy– and want to protect your identity online– NewsDemon.com makes it easy, with SlickVPN as part of your membership.  Just access in the admin control panel. 

NewsDemon.com offers high speed, one of the longest retention rates, 99.9% completion rates, terrific value at all package levels, efficient and reliable technology, and security built-in with 256 bit SSL encryption over 50 connections.  Plus 24/7 support from knowledgeable, experienced and trained staff.


And now the best VPN protection in the business, too from SlickVPN.com!

 

NewsDemon Announcement: Newsgroup Header Modification

February 1st, 2016

As part of our continuous effort to provide superior service and features to our customers, we have recently moved to a new header numbering scheme so members can access the full depth of retention through headers. Users no longer have to worry about having only part of the retention available through headers.

What this means is that a full refresh, or a re-download of headers to subscribed newsgroups must be executed in order to reflect this change.

If there any questions regarding this matter, please contact our support group at [email protected]

Thank you!

 

 

Newsbin Newsreader FREE for NewsDemon Members

January 30th, 2016

newsbin-newsreader

The Award winning ultimate downloading tool Newsbin Pro is available as a free newsreader client for Newsdemon users.

The free key is good indefinitely and includes one week of our Usenet Search service as a trial.

Newsbin  is arguably the best newsreader in the market.  Newsbin is designed for Windows Operating Systems and will run on both 32 bit and 64 bit.

Instructions for an easy install and set up for Newsbin Pro can be found on our website at http://www.newsdemon.com/newsbin-pro-tutorial-guide.php.

As an added bonus Newsbin offers a free week of their Usenet search.

Download and experience one of the most popular used binary downloaders for the Usenet system with Newsbin.  With speeds as fast as your internet provider allows, built in RAR and Split File processing, security and multiple server support to name a few of the Newsbin features that make searching USENET as easy as ever.

 

Retention Increase to 2600 Days at NewsDemon

September 28th, 2015

newsdemon-binary-retention-2600-days

NewsDemon.com Newsgroups is proud to announce another binary retention milestone now at 2600+ days! The retention increase is now available to all of our members. The increase to 2600 days of binary retention is yet another step forward to delivering the best possible USENET experience to users.

The latest upgrades to the NewsDemon.com Newsgroups services now allows customers to access articles on all supported 107,000 newsgroups that are over 2600 days old. This follows a just recent upgrade to 2500 day binary retention increase announced earlier.

The amount of days that messages and articles can be accessed on a Usenet newsgroup translates to binary retention. The longer amount of days, the longer the history of articles are available.

The increase in retention comes at no additional price. Existing customers will not see their price increase, nor will they have to choose a more expensive plan to gain access to the new 2600 day retention.

NewsDemon.com Newsgroups continues in providing extended features for all its members. Committed to superior service and exceptional support to the Usenet community and its members, NewsDemon.com Newsgroups is proud to offer affordable premium access to over 107,000 newsgroups at blazing speeds.

 

Billing errors

August 6th, 2015

There was an error in our billing platform tonight and some of our customers were erroneously billed twice.

We apologize, we will be issuing refunds to all customers who were double billed.