We sometimes get customers who receive “over quota” messages even though they are subscribed to an unlimited account. When we setup unlimited accounts, our back end software requires us to create a specific quota for every account. There is no way for us to get around this limitation. We currently make this number a very large number of Terabytes so the vast majority of our unlimited users will never encounter this issue. Occasionally, some of our users do legitimately reach this threshold. If this happens to you, please contact support and we will gladly reset your quota.
Why does NewsDemon not just set this initial unlimited account quota to some impossibly large number? Like a billion Terabytes?
1) Some users share accounts with friends via login sharing or sophisticated proxies. This is against our Terms of Service. Our unlimited accounts are sold for individual users though we do allow sharing on block accounts and metered accounts.
2) We have had competitors sign up for unlimited accounts at discount pricing. These competitors then use their own proxies (or other methods) to either feed their own spools or feed dozens of their own paying customers from our servers. This allows competitors to generate revenue for themselves while billing their customers’ usage to NewsDemon. For example, we once had an unnamed competitor sign up for ten accounts on Black Friday at $5 each. This competitor then connected each of these accounts to a proxy and served their own customers from those accounts, using enough transit to potentially cost this competitor over $2000 if they paid for it, but they only paid us $50. We verified our suspicions and terminated the accounts. This competitor then went out on social media and spread negative comments (and continues to do so) that NewsDemon unlimited accounts are not unlimited.
What is the initial threshold value? We do not disclose this value because it would make it easier for anyone looking to abuse the system. It rises frequently as customer demand increases.
We understand not all of our customers will like this policy. The reality is, a few bad customers sometimes ruin things for everyone. But in this particular case, the bad customers have only ruined things for a very few people. Looking at the server stats as of today, there have only been four users who have reached this unlimited threshold this month. All four of those users were legit users who just needed to be reset, which we did, and they continued their usage.
We sell commercial accounts if anyone is looking to share unlimited accounts with friends, family, or are looking to start their own reseller.