Unable to connect or 502 Error using 'p' in front of username - Powered by Kayako SupportSuite Help Desk Software

24 Jan 2020

Support Center » Knowledgebase » Unable to connect or 502 Error using 'p' in front of username

	Unable to connect or 502 Error using 'p' in front of username

Article Problem: I received an email telling me of a "major update done" or "server upgrade" and I should add a 'p' or 'p.' in front of my normal memberid or username and I can no longer connect to my account! I now receive a 502 Error Message.

The most likely reason you are receiving this error is because you are using the incorrect username/memberid -or- you are using the incorrect nntp address.

Some users received an email/communication which erroneously told them to user 'p.' in front of their username/memberid. For example: p.10000001

There was no need for the period. The correct username would have been p10000001

Also, all users who have a username that begins with the letter 'p' should use either our Premium or European server farm:

Standard Routing Ports for EUROPEAN SERVERS:
The following ports allow you to force packets through specific ports:

* europe.newsdemon.com port(s): 119, 443 and 8080
* useast.newsdemon.com port(s): 119, 443 and 8080
* us-secure.newsdemon.com * (THIS IS 256-BIT ENCRYPTED) port(s): 563, 80 and 81
* europe-ssl.newsdemon.com * (THIS IS 256-BIT ENCRYPTED) port(s): 563, 80 and 81

Standard Routing Ports for PREMIUM SERVERS:
The following ports allow you to force packets through specific ports:

* europe.newsdemon.com port(s): 119, 443 and 8080
* useast.newsdemon.com port(s): 119, 443 and 8080
* us-secure.newsdemon.com * (THIS IS 256-BIT ENCRYPTED) port(s): 563, 80 and 81
* europe-ssl.newsdemon.com * (THIS IS 256-BIT ENCRYPTED) port(s): 563, 80 and 81

Article Details

Article ID:

Created On:

03 Jan 2010 4:24 AM