The NewsDemon Blog

Disk Failure Details

By Newsgroup Usenet September 9th, 2014

An unfortunate issue with one of NewsDemon.com Newsgroups payment processing servers occurred over the weekend. A severe disk failure lead to the loss of unrecoverable customer data for a small portion of our members.

After several attempts to recover the lost data, both NewsDemon.com Newsgroups and their payment processing partner are unable to retrieve the information. Although payment information has been lost, other data such as NewsDemon.com Newsgroups member’s username and passwords are unaffected and they will be able to login to the members area without issue.

Those users who have been affected by this breach will still have their remaining balance of their existing account available. However, affected users will need to create a new account once their balance has been exhausted.

We want to stress strongly that there is no evidence that any customer information was compromised. The situation is solely due to a disk failure and no attempt was made to breach or gain access to any of our user’s payment or personal member information.

We greatly apologize for the inconvenience this presents our affected customers. We’ve spent time and resources in attempting to recover the data. Unfortunately, we have been unable to do so despite our efforts.

If you have any questions or require further information, we urge you to contact our support team at [email protected]

We thank you in advance for your patience and understanding. We hope to better serve and provide you the best possible USENET experience.