Serverstatus

We run three fully independent server regions — US East (Virginia), US West (California), and EU (Netherlands). Each one can handle our entire customer base on its own. If an entire region went offline tomorrow (which hasn't happened), the other two would pick up the load without you noticing.

Within each region, the hardware is redundant too — redundant power, redundant network paths, redundant storage. We don't have single points of failure, and we spend a lot of time making sure it stays that way. Critical systems run in N+1 configurations with automatic failover.

On the performance side, we run NVMe spool storage for our most-requested articles. That brought average article retrieval latency down from 15ms to under 3ms. We also have direct peering between the UK and our EU farm, so European and UK customers get the same speeds as our US users.

We've been at this since 2001. What started as a single server is now a multi-continent operation pulling in over 500TB of new articles per day. Our historical uptime sits above 99.9%, and significant outages are rare — we can count them on one hand over 24 years of operation. Most "outage" reports we get turn out to be an ISP issue or a misconfigured client.

If you're having trouble connecting, try a different server region or switch to a different port (443, 563, 119, or 80). If that doesn't sort it out, our support team is available 24/7 and can usually diagnose the issue quickly.